Pure With Shipping and Return Policy
1. Shipping Information
- Shipping Fees : There is a fixed shipping fee of 50 TL for all orders within Turkey. Shipping is free for orders above a certain amount.
- Shipping Time : Your orders will be shipped within 1-3 business days after payment confirmation. Estimated delivery time is 3-5 business days for Turkey.
- International Shipping : We currently only ship within Turkey. International shipping will be added soon.
2. Delivery Details
- Shipping Company : Your orders are shipped via Yurt İçi Kargo (Domestic Shipping). Your tracking number will be sent to you via email after your order has been shipped.
- Delivery Issues : If you experience any delay or problem with the delivery of your order, please contact us at info@purewith.com .
3. Return Policy
Customer satisfaction is our priority. If you are not satisfied with your purchase, the following return conditions apply:
- Return Period : You can return your order within 14 days of receiving it.
- Return Policy : Products must be in their original packaging, unused, and undamaged. Returns of opened hygiene products (cosmetics, skincare products, etc.) are not accepted.
- Return Process : After you submit your return request to purewith@example.com , we will provide you with a return code and return address. You must send your return package to this address.
4. Return Shipping Fee
- Return shipping costs are the responsibility of the customer; however, for faulty or defective products, return shipping costs are covered by us.
5. Refund
- Once we receive the returned item, a refund will be processed within 7 business days. The refund will be issued using the same payment method used for the original purchase.
- You will be notified by email when your refund is approved. Credit card refund processing may take a few days depending on your bank.
6. Change Policy
- If you wish to exchange a product, you need to return your order and place a new one. Once the return process is complete, your refund will be processed.
7. Damaged or Defective Products
- If the product you received is faulty or damaged, please contact us within 7 days of delivery. We will help you process your return or exchange quickly.
8. Communication
For any questions or return requests, please contact us at info@purewith.com .